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There’s nothing quite like running out of hot water mid-shower to remind you how much you depend on your water heater. When that happens, you don’t need guesswork — you need a plumber who knows what they’re doing. That’s where Open Water Plumbing comes in.
We provide honest, dependable water heater services in Charlotte, NC, helping local homeowners stay comfortable year-round. Whether your system’s losing heat, leaking, or needs a complete upgrade, we’re here to make it easy — and get your water back to the perfect temperature fast.
Full-Service Water Heater Experts You Can Count On
No two homes — or water heaters — are the same. That’s why we don’t take a one-size-fits-all approach. When you call Open Water Plumbing, you’ll get real solutions designed around your home, budget, and water needs.
Here’s what we handle every day for our Charlotte neighbors:
- Repairing leaks, strange noises, and temperature problems
- Installing a new tank or tankless water heater
- Performing system flushes and annual maintenance
- Replacing older, inefficient models
Our promise is simple: we’ll tell you what’s going on, what it’ll take to fix it, and what it’ll cost. No surprises, no pressure — just solid, reliable work.
Repairing Your Water Heater the Right Way
Most of the time, a bad water heater doesn’t mean you need a new one. Many problems can be repaired quickly if caught early.
Our team can troubleshoot issues like:
- Heating element or thermostat failures
- Pressure valve or anode rod issues
- Pilot light or ignition problems
- Sediment buildup is reducing efficiency.
If it’s fixable, we’ll fix it. If it’s not, we’ll walk you through replacement options that make sense — not ones that pad a bill. That’s the difference working with real people who care about your home.
Why Water Heaters Fail Over Time
Water heaters have a tough job. Day in and day out, they heat gallons of water under pressure. It’s no wonder parts eventually wear out.
Some common culprits include:
- Mineral buildup from hard water
- Corrosion or rust inside the tank
- Faulty thermostats or heating elements
- Ignition or electrical issues
- Age — plain and simple
Our job is to figure out why it’s happening, not just patch it up. When you understand what caused the issue, you can keep it from happening again.
Safe, Professional Water Heater Installation
A water heater is one of those things you don’t want to install yourself. Between gas lines, electrical wiring, and water pressure, there’s too much at stake. Our licensed plumbers handle every installation the right way — safely, efficiently, and up to local Charlotte code.
We install:
- Gas, electric, and tankless systems
- ENERGY STAR®-rated units for better efficiency
- Systems are properly sized to your household’s demand.
Once it’s in, we’ll test everything — no shortcuts, no leaks, no guessing.
Maintenance That Actually Makes a Difference
Here’s the thing: most water heater failures start small. Sediment settles, valves wear down, and before you know it, you’ve got cold showers again. Regular maintenance keeps that from happening.
Our maintenance visits include:
- Flushing out sediment and mineral deposits
- Checking valves and thermostats
- Inspecting the anode rod for corrosion
- Testing heating elements
- Descaling tankless systems
A yearly tune-up keeps your system efficient, reduces energy costs, and adds years to its life.
Knowing When It’s Time for a Replacement
Even the best water heater won’t last forever. If yours is pushing 10–12 years, it might be time to start thinking about a replacement.
Here are a few warning signs:
- Frequent repairs or leaks
- Rusty water is coming from the taps.
- Hot water runs out faster than before
- Higher utility bills despite normal use
- Visible corrosion around the tank
If you’re ready for an upgrade, we’ll help you find the right option — from dependable tank models to space-saving tankless systems that give you hot water on demand.
Types of Water Heaters We Work On
We’ve seen it all. Whatever type of system you have, we’ve worked on it — and fixed it.
Traditional Tank Systems
Reliable and cost-effective, these are the most common choices for families that use a consistent amount of hot water each day.
Tankless Systems
Tankless water heaters heat water only when needed, saving both energy and space. Perfect if you never want to run out of hot water again.
Gas Water Heaters
Fast, efficient, and powerful — but they need safe venting and proper setup. That’s where our licensed plumbers come in.
Electric Water Heaters
Quiet and simple, electric models are a great fit for smaller homes or areas without natural gas.
Signs You Shouldn’t Ignore
A struggling water heater often gives you warnings before it quits completely. Keep an eye (and ear) out for:
- Knocking or rumbling sounds
- Cloudy or rusty water
- Leaks or moisture near the base
- Fluctuating water pressure or temperature
The sooner you call us, the better your chances of saving the system — and your wallet.
Why Charlotte Homeowners Choose Open Water Plumbing
We’re proud to be a locally owned and operated company serving Charlotte and nearby communities. Our customers call us not just because we fix problems — but because they know we care about doing it right.
Here’s what sets us apart:
- Friendly, licensed plumbers who show up on time
- Honest pricing with no hidden fees
- Guaranteed workmanship on every job
- Fast response times
- Local knowledge and genuine care
We built our business on trust, not sales pitches — and we stand by every repair we make.
The Perks of Upgrading to a Modern Water Heater
Modern water heaters aren’t just more efficient — they’re smarter and safer too.
Upgrading means:
- Lower monthly utility bills
- More consistent hot water
- Compact, space-saving designs
- Better safety features
- Longer warranties and peace of mind
Our team can help you find the perfect model for your home and make sure it’s installed the right way.
How Our Process Works
Working with us is simple. No confusion, no runaround — just clear steps and great service.
- Inspection: We take a look at your system and diagnose the problem.
- Recommendation: You’ll get straightforward advice and options.
- Estimate: We provide a transparent, no-pressure quote.
- Service: Our team gets to work efficiently and respectfully.
- Follow-Up: We confirm your system is running smoothly before we leave.
That’s what local service should feel like — easy and dependable.
Frequently Asked Questions
Most take between 2 and 4 hours, depending on your setup. Tankless installations may take longer.
A well-maintained tank system lasts around 10 years. Tankless models can reach 20 years or more.
Turn off the power or gas, shut off the water supply, and give us a call. We’ll respond quickly to prevent further damage.
Yes, we do. When your hot water stops working, we’re just a phone call away — day or night.


