About Us

Your Trusted Plumbers – 25+ Years of Expert Service

White and blue Open Water Plumbing service van parked outside a Sam's Q Mart store.
White and blue Open Water Plumbing service van parked outside a Sam's Q Mart store.

Our Story

At Open Water Plumbing, we believe reliable plumbing shouldn’t be complicated. As a family-owned and operated company, we’ve built our reputation in Charlotte and the surrounding areas by doing the job right the first time. With years of hands-on experience, our team handles everything from routine repairs to major installations with the same level of care, efficiency, and attention to detail.

We know plumbing issues can be stressful, so we prioritize fast response times, clear communication, and honest pricing—no surprises, no shortcuts. Our customers trust us for dependable service, skilled craftsmanship, and a friendly approach that treats every homeowner like family. You can always count on us for solutions that last.

Our Commitment to Excellence

Our team of highly trained, licensed plumbers specializes in a wide range of services, from routine maintenance to complex installations. Whether it’s fixing a leaky faucet, unclogging drains, or installing a new water heater, we approach every job with care, precision, and expertise. We’re committed to quality, timely service, and complete customer satisfaction, which has helped us build a solid reputation in the community.

We focus on clear communication, honesty, and transparency every step of the way. We explain the job thoroughly and provide fair, upfront pricing, so you know exactly what to expect before work begins. Using the latest technology, like advanced leak detection and energy-efficient systems, we ensure that your plumbing is both effective and long-lasting.

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Why Choose Us

Choosing the right plumbing company is crucial, and we believe Open Water Plumbing stands out for several reasons. Here’s why our customers choose us time and time again:

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25+ Years of Experience

As a family owned & operated company, we’ve seen it all and fixed it all. Every job we take on is personal, and we treat our customers like neighbors—because they are.

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Honest, Upfront Pricing

We believe in complete transparency when it comes to pricing. You’ll never experience hidden fees or surprise charges with Open Water Plumbing. We provide clear, upfront estimates and take the time to explain all options so you can make the best decision for your home or business.

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Emergency Plumbing Services

Plumbing problems don’t wait, and neither do we. Our team responds quickly to keep your home or business running without disruption.

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Customer Satisfaction Guaranteed

Our 5-star reviews speak for themselves. People trust us because we deliver quality service and stand behind our work.

Great Service, Great Value!

The Best Plumbing Experts

Our team isn’t just highly trained—they’re passionate about solving plumbing challenges and making life easier for our customers. With advanced hydro-jetting expertise, sewer diagnostics, and top-notch customer service, we bring a personal touch to every job.

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Guy Hawkins
HVAC Expert
Young man wearing a backward navy cap and navy jacket with arms crossed, looking confidently at the camera indoors.
Guy Hawkins
HVAC Expert
Smiling male worker wearing blue cap, overalls, and work glove lifting his cap.
Guy Hawkins
HVAC Expert
Smiling young man wearing a blue cap and blue work shirt with a name badge.
Guy Hawkins
HVAC Expert
We Aren't Just Another Plumbing Company

We’re your trusted partner for all things plumbing. Whether you need emergency repairs, regular maintenance, or new installations, our family is here to ensure your home’s plumbing is working at its best. We’re proud to serve Charlotte, NC and the surrounding areas with honest, reliable plumbing solutions that keep your home running smoothly.

Ready to experience the difference of working with a trusted, family-owned business? Call us today or request service online to get started!

White and blue van with Open Water Plumbing branding, including a house and wrench logo, phone number, website, and social media icons.